Refund policy
Return & Refund Policy (Worldwide)
We offer a 30-day return policy worldwide, which means you have 30 days after receiving your item to request a return, no matter where you are located.
Eligibility for Returns
To be eligible for a return, the item must be:
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In the same condition as received
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Unworn or unused
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In its original packaging
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Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧Handrelief.store@startmail.com
Once your return request is approved, we will provide:
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Return instructions
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The return shipping address
⚠️ Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items are non-returnable:
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Personal care and hygiene products
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Custom or personalized items
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Gift cards
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Sale or discounted items
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Hazardous or flammable materials
If you’re unsure whether your item qualifies, feel free to contact us.
Exchanges
To receive a different item, we recommend:
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Returning the original product
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Placing a new order once the return is approved
This ensures the fastest processing.
International & European Union Customers
For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.
Returned items must meet the same eligibility conditions listed above.
Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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Approved refunds will be issued to the original payment method within 10 business days
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund approval, contact us at:
📧 Handrelief.store@startmail.com